Privacy Policy
RideBookie provides a booking and operations platform for transportation businesses. This Privacy Policy explains how RideBookie collects, uses, and protects information when people visit our website, use our services, or receive transactional ride communications.
Information We Collect
We may collect information such as:
- Contact information, including name, email address, and phone number.
- Ride booking information, including pickup and dropoff details, ride date and time, notes, and related trip preferences.
- Business account information for transportation operators using RideBookie.
- SMS consent records, including phone number, consent status, timestamp, and source of consent.
- Technical information such as IP address, browser type, device information, and usage logs.
How We Use Information
We use information to:
- Provide booking, quote, fleet, customer, and notification tools.
- Send transactional ride updates such as booking confirmations, reminders, changes, cancellations, and driver-on-the-way notifications.
- Support transportation operators and their customers.
- Maintain security, prevent abuse, troubleshoot issues, and improve the service.
- Comply with legal, regulatory, and carrier requirements.
SMS and Mobile Information
Mobile phone numbers and SMS opt-in consent data are used only to send transactional ride-related messages requested by the end user. RideBookie does not sell, rent, or share mobile opt-in data or consent information with third parties for marketing or promotional purposes.
Service Providers
We may use trusted service providers to operate RideBookie, such as hosting, database, email, messaging, analytics, and security providers. These providers may process information only as needed to provide services to RideBookie and are not permitted to use personal information for their own marketing purposes.
Data Retention
We keep information for as long as needed to provide the service, maintain records, resolve disputes, comply with legal obligations, and support security. Some operational logs may be retained for a limited period and then deleted or anonymized.
Your Choices
You may opt out of SMS messages by replying STOP. You may request help by replying HELP. You may also contact us to request access, correction, or deletion of personal information, subject to applicable law and operational requirements.
Contact
For privacy questions, contact RideBookie at support@ridebookie.com.